FREQUENTLY ASKED QUESTIONS
What is Lo10M Loyalty Program?
How long does it take for my order to be shipped?
Normally your order will be shipped on the same day if the order is placed before 17:00 CEST. Based on the shipping address, your order will usually be delivered within 1-2 business days. Click for more info!
How can I return?
You can use our return portal to download and print your return label. Just fill in your zip code and order number (with the # in front of the numbers. )
This is free for our customer based in the Netherlands en Belgium.
Also accessible to all our other customers. Price depends on where your order is shipped from.
What is the return period?
After receiving your order you have 14 working days to return your order. Remember that the product authenticity tag must be intact, and that the products must be shipped in the original box and packaging with all accessories. Click for more info!
When will I receive my refund?
We will confirm the return within 1-2 business days of receiving your return and complete the refund within 2-3 business days.
What are the shipping costs for a return?
The Netherlands and Belgium: Free
For countries within the EU-zone we offer 15 EUR fixed price return label.
Rest of the world: Return costs at your own expense. You can buy and download your return label via our Return Portal with reduced rates.
Are the products authentic, and are they really in stock?
Yes, all products are in stock and ready to ship. We ship the same day of order. All orders and products are shipped from the Netherlands.
All products offered on our website www.lo10m.com are 100% authentic and original. We are not affiliated with any suppliers that manufacture or deal in counterfeit products. If you are still not satisfied with the product, you are free to return the product within 14 working days of receipt. You will receive your refund within 2-4 business days after we have received the returned order.
What are the payment methods?
We accept payments via Bank Transfer, IDEAL (NL), MasterCard, American Express, VISA and PayPal. Click here to find more information
If a payment option is missing, please let us know and we may be able to add it.
If you have any questions or recommendations, please let us know. We take all improvements and feedback seriously